The order was messed up by the store owner.

If I made a mistake filling your order—something that occasionally happens when you have real people doing things—please let me know what the problem is by hitting the contact button that is at the top and bottom of every page.

The order was messed up by the customer.

If you messed up, I'll be happy to exchange the right thing for the original item, as long as it's unwashed, unmolested, un-covered in hair/dust or smoke and otherwise brand new. Please be patient when dealing with returns and exchanges. You'll be asked to pay your own shipping for items returned to the store. I'll do my best to get your new package out as soon as possible, but it's possible that it could take a few weeks to sort things out. This is, again, why I STRONGLY encourage checking the size charts (available on all product pages) before you order!

Unfortunately, shipping and handling fees are non-refundable.